We offer all new clients a free 30 minute telephone consultation. Thereafter all appointments last up to 2 hours, depending on the therapist and the treatment required. The number of sessions depends on the issue or issues you wish to work on. Smoking cessation for example usually only takes one session only as do a number of the phobia treatments. For issues such as weight loss, confidence or addiction, we may wish to see you up to 3, 4 or even 5 times. Sessions cost anything from £150 up to £300 per session depending on the seniority and location of the therapist. Smoking cessation is charged at £485 - this includes a one year guarantee!

Payment for a session is due at the end of the session by card, bank transfer or cash. For first appointments for new clients, we ask for a debit or credit card number and take a £1 pre-authorisation - this is in support of our cancellation policy - see below.

Our business is based on charging clients for the time we spend with them and because we want to always ensure we are bright-eyed and bushy-tailed for every client session, we only see a maximum of 3 clients each per day, 5 days a week. With only a limited number of appointments a week, it is important that these appointments are filled because an infilled slot literally costs us money. So, please be aware that your booking is subject to a rigid 36 hour cancellation / rearrangement policy. If we do not receive a minimum of 36 hours notice of a cancellation or re-arrangement, we reserve the right to charge for the appointment in full. If we have taken a £1 pre-authorisation on your debit or credit card for the first session, we reserve the right to use these card details to charge for the appointment via PayPal. If we have not taken a pre-authorisation, we will raise an invoice and email it accordingly. For Monday appointments, because we do not make calls at the weekends, the deadline for informing us for a cancellation and / or rearrangement is the preceding Friday at 9am. We will always be sensitive to clients needs and if we can change appointments around to avoid charging, which we usually can, we always will.

No client financial information is stored by The Therapy Lounge. This includes any credit or debit card details. Client email addresses are held solely for the purpose of communicating directly with a client regarding their specific treatment or for our own marketing purposes. Email addresses or any other personal information are not passed to any third party or partner for marketing purposes. Client notes are stored in paper form only and only by the therapist you are working with. As a matter of course, they will destroy these notes after a reasonable amount of time has passed.

Sadly we do not offer any guarantees, however at the outset we agree clearly defined goals and discuss the chances of success. Our approach proves remarkably effective with most clients and if you come to us with a real determination to succeed, you'll have an excellent chance of achieving your goal.

We are all members of the primary hypnotherapy register in the UK which is the GHR, The General Hypnotherapy Register. Some of us are also members of the CNHC, The Council For Natural & Complimentary Healthcare. The CNHC was set up in 2008 with government funding and support to protect the public.